Frequently Asked Questions
1) What is VoIP ?
VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It uses the Internet and data networks to send and receive calls and faxes. As it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.
2) Can you explain about voize9 service?
Voize9 is a licensed VoIP company providing telephony services. Once you have broadband connection, we install our VoIP adapter at your location and assign a local USA / UK / Canada number. That's it and you can call anywhere from USA / UK / Canada to India.
Some of our unique features are :
- Quality Customer service
- Professional Technical Support
- Voize9 VoIP Adapter provided in India
- No Disconnection charges
- Voize9 Referral Program
- Assistance for getting an Internet connection
- Local USA / UK / Canada number, call Unlimited from anywhere
- Customized adapters to suit Indian conditions to handle power fluctuations and outages.
3) How fast can we get your connection?
From the time of order we take about 24-48 working hours to install the service.
4) Do I need to submit any documentation to use voize9 service?
Yes you need to submit the below mentioned documents.
Self attested photograph, Photo proof of identity / signature, Proof of address
Photograph with customer's signature is compulsory.
5) Do I need a computer to use voize9 service?
Although having a computer is definitely helpful specially to troubleshoot, and information regarding upload speed and download speed. You don't really need a computer for using our service, all you need is a broadband connection.
6) How to order broadband connection? What speed is required?
We recommend atleast 128kbps of bandwidth.
Our preferred broadband providers :
BSNL Data one, Airtel Broadband, Tata Broadband
For BSNL plans please Click HERE:
http://www.bsnl.co.in/service/dataone_tariff.htm
For MTNL plans please click HERE:
http://mumbai.mtnl.net.in/triband/htm/tariff.htm#tariff
For Airtel plans please Click HERE:
http://airtel-broadband.com
For Tata Plans Please Click HERE:
http://www.tataindicombroadband.in
Additional information about BSNL:
We recommend buying atleast DATAONE- START UP PLAN 250 which offers 1GB of monthly data transfer @ 250Rs. /month. If you plan to use Internet for browsing or any other purpose apart from using voize9 service, you may want to go with higher plan. voize9 service would use approximately 15MB of data transfer for a call duration of 1 hour.
After reviewing the tariff, please submit the form in the local BSNL exchange.